Privacy Policy

01 Introduction

Novagen Scientific ("Novagen", "we", "our", or "us") is committed to maintaining the privacy and security of personal information.

This Privacy Policy applies to visitors of our website, individuals submitting enquiries, customers, and other people who interact with our business through digital communication channels.

By accessing our website, you acknowledge that you have read and understood this Privacy Policy.

02 Information We Collect

We may collect personal and technical information depending on how you interact with our website and services.

Personal Information

When you contact us or submit an enquiry, we may collect:

• Full name
• Business or company name
• Email address
• Phone number
• Country or location
• Job title or professional information
• Information voluntarily included in your enquiry or message

Technical Information

When you visit our website, certain information may be collected automatically:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and browsing activity
• Date and time of website visits
• Referring website or traffic source

03 How We Use Your Information

Novagen Scientific may use collected information for the following purposes:

• Responding to enquiries and contact requests.
• Providing information about analytical instruments and laboratory solutions.
• Understanding your technical and application requirements.
• Processing product, spare parts and consumables enquiries.
• Providing technical and application support.
• Communicating relevant business updates.
• Improving website functionality and user experience.
• Maintaining website security and preventing misuse.
• Meeting applicable legal and regulatory obligations.

We use personal information for legitimate business purposes and in accordance with applicable privacy laws.

04 Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing functionality and understand how visitors interact with our content.

Cookies may help us:

• Remember website preferences.
• Improve website performance.
• Analyse visitor behaviour and website traffic.
• Understand which pages and services are relevant to visitors.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionalities.

Where required by applicable law, we will obtain consent before using non-essential cookies.

05 Sharing of Information

Novagen Scientific does not sell or rent personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our website and business activities, including:

• Website hosting and infrastructure providers.
• Website analytics and performance services.
• Business communication and email providers.
• Technical service providers.
• Professional advisers and legal authorities where required.

Such parties may access information only to the extent necessary to perform their services or meet applicable legal obligations.

06 Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, secure hosting environments and appropriate website security practices.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through our website.

07 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including responding to enquiries, maintaining business relationships, providing support and meeting legal requirements.

When information is no longer required, we take reasonable steps to securely delete or anonymise it, where appropriate.

08 Third-Party Websites and Services

Our website may contain links to third-party websites, product manufacturers, technology partners or external resources.

These websites operate independently and may have their own privacy policies and data collection practices.

Novagen Scientific is not responsible for the privacy practices, content or security of external websites. We encourage visitors to review the privacy policies of any third-party websites they access.

09 Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

• Requesting access to your personal information.
• Requesting correction of inaccurate information.
• Requesting deletion where legally applicable.
• Objecting to certain processing activities.
• Requesting restrictions on data processing.
• Withdrawing consent where processing is based on consent.
• Requesting information about how your personal data is used.

To exercise any applicable privacy rights, please contact us using the details provided in the Contact Us section.

10 International Data Transfers

Novagen Scientific serves customers across the UAE and the Middle East. Depending on our website infrastructure and service providers, personal information may be processed or stored in countries outside your country of residence.

Where international transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection requirements.

11 Children's Privacy

Our website and business services are intended for professional and business audiences.

We do not knowingly collect personal information from children through our website. If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to address the matter.

12 Changes to This Privacy Policy

Novagen Scientific may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage visitors to review this page periodically.

13 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact our team.